The cookies and similar technologies used on smart-flow.uk, why we use them, and how to change your choices.
Cookies are small files placed on your device when you visit a website. Similar technologies include pixels, tags and browser local storage. They can remember your choices, keep a session secure, or help the site owner understand how the site is used.
Some are set by us and some by third parties whose services appear on our pages, such as the booking calendar or the video call used for a scheduled meeting.
We do not set or read non-essential cookies before you make a choice. When you first visit, you can accept all, reject everything that is not strictly necessary, or open the preferences panel and decide category by category.
Rejecting non-essential cookies does not limit access to the website. You can change your decision at any time using the Cookie Settings link in the footer, and we will ask again after twelve months in any case.
Blocking cookies in your browser may also prevent some strictly necessary functions from working correctly.
We store your choice, the categories selected and the date it was made, so that we respect your decision and can evidence it. That record is kept for up to 365 days from the choice, after which we ask again.
Strictly necessaryAlways on
Required for the website to work: security, network management, load balancing and remembering your cookie choice. These cannot be switched off.
Analytics
Help us understand which pages are useful and where visitors get stuck, so we can improve the site. Switching these off does not limit any feature.
Marketing
Used to measure campaign performance and show relevant SmartFlow AI content on other platforms. Off by default.
This list reflects the live website. Where a third party sets its own technologies, its notice applies to that processing.
| Name | Provider | Purpose | Category | Duration |
|---|---|---|---|---|
| sf_cookie_consent | SmartFlow AI | Stores your cookie choices so we do not ask again | Strictly necessary | 12 months |
| sf_theme | SmartFlow AI | Remembers whether you chose light or dark appearance | Strictly necessary | 12 months |
| sf_admin_session | SmartFlow AI | Authenticates staff in the admin dashboard (staff only) | Strictly necessary | 12 hours |
| sf_visitor | SmartFlow AI | Anonymous identifier that keeps your chat conversation together | Strictly necessary | Session |
| sf_analytics_sid | SmartFlow AI | Groups the pages you view into a single visit so we can count visits rather than clicks. Only set if you accept analytics, and cleared when you close the tab | Analytics | Session |
| Cal.com embed | Cal.com | Loads the booking calendar so you can choose a discovery-call slot | Strictly necessary | Set by Cal.com |
| Daily.co video | Daily.co | Runs the video call when you join a scheduled meeting | Strictly necessary | Session |
You can review or change your cookie choices whenever you like. You can also clear cookies through your browser settings.
Questions about cookies or privacy? Email contact@smart-flow.uk. See also our Privacy Policy and Terms of Use.