SmartFlow AI Website Terms of UseSmartFlow AI Website Terms of Use

This website is operated by SmartFlow AI LTD (company number 17134477), trading as SmartFlow AI (“SmartFlow”, “we”, “us” or “our”). We are incorporated in England and Wales and our registered office is at 11 Totman Close, Rayleigh, Essex, SS6 7UZ.

You can contact us at contact@smart-flow.uk.

These Terms govern access to and use of our public website, including its pages, content, enquiry forms, booking functions and any public demonstration of an AI, automation, chatbot or voice service.

These Terms do not govern the supply of paid SmartFlow services. Any services we agree to provide will be subject to a separate written proposal, order, statement of work or services agreement.

Submitting a form, booking a call, requesting a demonstration or receiving an automated acknowledgement does not oblige either party to enter into a contract for services.

The website provides general information about SmartFlow and the types of AI, automation and digital systems we may provide. It is not advice tailored to your circumstances and is not legal, financial, medical, regulatory or other professional advice.

Examples, illustrations, demonstrations, estimates, case studies and potential benefits depend on assumptions, implementation, data quality, third-party systems and business conditions. They do not guarantee revenue, savings, conversions, availability or any other result.

You should obtain appropriate advice and a written SmartFlow proposal before relying on information for a material business, legal, financial, security or compliance decision.

We may update, change, suspend or withdraw any part of the website without notice. We do not guarantee that the website or any content will always be available, uninterrupted, secure or free from errors.

You are responsible for arranging your own access to the website and for ensuring that anyone using it through your connection understands and follows these Terms.

We may restrict or block access where reasonably necessary to protect the website, our systems, other users or our legal rights.

You must use the website lawfully and responsibly. You must not use it to commit or encourage an offence; infringe another person’s rights; submit unlawful, deceptive, abusive or harmful material; send spam; impersonate another person; or collect information without authority.

You must not knowingly introduce malware or harmful code; attempt unauthorised access; test or scan security without permission; interfere with operation; overload the website; bypass safeguards; scrape the website at scale; or use automated access in a way that unreasonably burdens our systems.

You must provide accurate information through our forms and must have authority to provide personal or confidential information relating to another person or organisation.

We may preserve relevant evidence and report suspected unlawful activity where permitted or required by law.

When you submit an enquiry or book a call, you confirm that the information is accurate and that SmartFlow may use it to respond, administer the booking and assess whether our services may be suitable.

A booking is subject to availability and may be rescheduled or cancelled. Unless we expressly agree otherwise, a discovery call or demonstration is exploratory and does not create a duty to provide advice, reserve resources or begin work.

Do not submit passwords, authentication codes, full payment-card details, unnecessary special-category personal data, trade secrets or other highly sensitive information through a general website form.

The website may include a chatbot, AI assistant, voice demonstration, automated booking function or generated output. We will identify an AI interaction where appropriate. Any recording or transcription should be notified at or before the relevant interaction.

AI and transcription systems are probabilistic and can produce incorrect, incomplete, outdated or inappropriate results. Demonstration output is illustrative and must not be treated as verified fact or professional advice.

Do not use a demonstration for emergencies, high-risk decisions, regulated advice or legally binding instructions. Do not provide confidential or sensitive information unless the interface expressly requests it and explains how it will be used.

We may monitor or review demonstration interactions for security, testing and quality where our Privacy Policy permits. We may suspend a demonstration if use creates a legal, safety, security or operational risk.

We and our licensors own or license the intellectual property rights in the website and its content, including text, branding, graphics, layouts, software, workflows, demonstrations and materials.

You may view the website and print or download reasonable extracts for your personal use or internal business evaluation. You must not reproduce, republish, sell, license, modify, create derivative works from, remove notices from or commercially exploit website content without our written permission, except where law permits.

SmartFlow AI and associated branding may be trade marks or trading names. These Terms do not grant a right to use them.

If you send feedback or suggestions, you permit us to use them without payment or restriction, provided we do not identify you or disclose your confidential information without permission.

You may link fairly and lawfully to our public home page, provided the link does not damage our reputation, suggest an association or endorsement that does not exist, or appear within unlawful or misleading content.

You must not frame the website, create a link to a non-public area, or use our branding as a link without written permission. We may withdraw linking permission where reasonably necessary.

The website may link to or embed third-party websites, booking tools, videos, maps, social platforms or other services. Links are provided for convenience and do not mean that we approve or control the third party or its content.

Third parties are responsible for their own availability, terms, security and privacy practices. Review their terms and privacy information before using them.

Our Website Privacy Policy explains how we use personal information. Our cookie information explains the cookies and similar technologies used on the website and provides available controls.

We will request consent before using non-essential cookies or similar technologies where required by law. You can review or change available choices through the cookie settings on the website.

We use reasonable measures intended to protect the website, but no internet service is completely secure. You are responsible for using suitable device security and for deciding what information to send through the website.

If you discover a suspected vulnerability, do not exploit it or access other people’s information. Report it responsibly to contact@smart-flow.uk with enough information for us to investigate.

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you are a consumer, nothing in these Terms affects your mandatory statutory rights. We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care, but not for loss that was not foreseeable.

If you use the website for business purposes, then, subject to the first paragraph of this section and to the fullest extent permitted by law, SmartFlow AI shall not be liable for any loss or damage arising from the use of, or inability to use, this website, or from reliance on any information contained on it.

Nothing on this website constitutes professional advice. Users should seek appropriate advice before acting on any information provided.

We are not responsible for loss caused by inaccurate information you provide, unauthorised or unlawful use, a third-party site or service, or an event beyond our reasonable control. This does not limit liability that cannot lawfully be excluded.

We may suspend or terminate your access to the website if you materially breach these Terms, threaten security, misuse a form or demonstration, or expose SmartFlow or another person to material legal or operational risk.

Provisions intended to continue after access ends remain effective, including intellectual-property, liability and governing-law provisions.

We may update these Terms to reflect changes to the website, our services, law or risk controls. We will publish the updated version and change the “Last updated” date. The new version applies from publication unless it states otherwise.

These Terms and any non-contractual obligations are governed by the laws of England and Wales.

If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may have the right to bring proceedings in the part of the United Kingdom or other country where you live, and mandatory local consumer protections continue to apply.

Questions about the website, these Terms or privacy may be sent to contact@smart-flow.uk or by post to 11 Totman Close, Rayleigh, Essex, SS6 7UZ.